Frequently Asked Questions
Everything you need to know about Nigma TV.
Activation is virtually instant. Once you message us on WhatsApp and complete your payment, our team manually provisions your account and sends your login details immediately. The entire process takes under 5 minutes.
No, a VPN is not strictly required. Our servers use advanced encryption and routing. However, if your specific ISP throttles IPTV traffic during live sports events, using a VPN can bypass their throttling and ensure a smooth stream.
Yes. Our standard connections support 1 device at a time. However, if you would like to use multiple devices simultaneously (for example, living room TV and bedroom TV), you can ask our WhatsApp team to upgrade your package to 2 or 5 simultaneous connections.
Absolutely not. We operate on a 'pay-as-you-go' model. You pay for your 1-month, 6-month, or 12-month access. When it expires, your service simply stops. We do not store your credit card, and we never auto-charge. You are in total control.
We offer completely secure payment options. When you message us on WhatsApp, we will provide you with a secure payment link which accepts all major Credit/Debit Cards, Google Pay, Apple Pay, PayPal, and Cryptocurrency.
Yes. In the rare event that we cannot resolve a technical issue on our end within 3 days of your purchase, we offer a full money-back guarantee. For total peace of mind, we strongly recommend requesting our 24H Free Trial before purchasing.
For our standard HD streams, 15 Mbps is sufficient. However, for uninterrupted 4K Ultra HD sports streaming, we highly recommend a stable connection of at least 50 Mbps.
Our channel list can optionally include adult channels upon request. If you do not want them, please inform our team upon subscribing and they will be permanently excluded from your playlist.
Still have questions?
Our human support team is available 24/7 on WhatsApp. Ask us anything.
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